Online trade in India (in Danish)

Hi Everyone

Today I came across this article about online trade in India. It is written by my Danish friend Jacob Knudsen. He writes very well, but mostly in Danish. At Twitter he tweets more in English, and I can absolutely recommend to follow him. You find him at @risgaardknudsen.

Will try to get him to sum up some of his thoughts on a post on this blog shortly!

Talk to you soon

Karsten

Talking about IT outsourcing at Norway India Chamber of Commerce and Industry

Hi Everyone

Yesterday I was invited to do a presentation about IT outsourcing at the Norway India Chamber of Commerce and Industry (NICCI). First of all I must very much thank Mr. Trond Skundberg who invited me to do this speech with him. I must also thank Madhukar Rohatgi and Lars Børre Hasle at NICCI for putting this together. Trond is an India veteran with more than 10 years experience from the country so he had a lot of interesting thoughts to share regarding that.

On my part, I mostly talked about culture, and the importance of understanding the people you work with when you work across cultures. This is a topic I have talked about a number of times before. The more I talk about it the more interesting the topic is. Luckily there were a number of people in the crowd who have a lot of experience by working in both India and Norway. This made the discussion really good and I could also learn quite a lot from it. Thanks a lot to all of you who contributed!

You can see the whole presentation here

NICCI presentasjon

Talk to you soon

Karsten

The 4 C’s of India

Hi Everyone

Before I moved to India some years back, I discussed with an Indian friend and colleague what was needed in order to have a good time in India. He said it very simple; you only need to know about the 4 C’s! 4 C’s you might ask? Ok, I agree, it can be many things, but here is his list of what is needed to know about in order to survive in India:

Chai – When I wrote my A to Z of India around New Year, I had to use C for Chai. Chai is basically a Hindi word for tea. But I think most Norwegians think about the special masala chai when the word chai is mentioned. Everyone in India seems to like it. It is said that the whole India runs on chai!

Cinema – For sure! The movie stars in India are big or huge as they say in India! Shahrukh Khan, Priyanka Chopra and the others are maybe the biggest stars in India. Not so strange that the phrase Bollywood struggler is so famous. There are literally thousands of people coming to Mumbai every day in hope of getting just a small role in the film industry. A few of them actually manages to do it, but most of them always end up as strugglers.

Cricket – Not really sure if cricket players are bigger stars than actors and actresses, but they are surely also huge! Sachin Tendulkar is still called the God of cricket. There have been a lot of blog posts here about IPL, and that tournament have made cricket even more popular then it was before, if possible.

Cash – Maybe a strange inclusion here. But India is a lot about money. And it is not just about corruption. At least in Mumbai everyone wants to do business. I don’t know what kind of business that all of them are into, but they all seem extremely eager to do these business things. And very often do you need to pay in cash.

Why did I write this blog post just now? Well, BookMyShow just sent me an invitation to Glamourizing cricket with Celebrity Cricket League! Can there be anything more Indian than that? The people from the film industry meet the cricket players. I’m sure they will all have chai during the match. And off course it will cost. Cash!

4C

Talk to you soon

Karsten

Innovation the Indian way

Hi Everyone

A few years ago, India was said to have the most innovative IT-business in the world. Companies like TCS, Infosys and Wipro changed the landscape in the global IT-sector. But this is now quite a few years ago. These companies are now well established and maybe not seen as the most innovative IT-companies in the world anymore. I remember reading an article in an Indian magazine last year. Here Flipkart was mentioned as a very innovative IT-company. I very much like Flipkart, but hardly think about it as any really innovative company. To me it is “just” like an Indian version of Amazon.

So is there any innovation in India today? I challenged my Indian colleagues about this question. One of them then came up with this speech of Professor Nirmalya Kumar.

Indian innovation

The full presentation is available here.

The main point in his speech, if I understood him correct is that there is a lot of innovation going on in India today. It is just that a lot of that innovation happen in the names of global, often American, companies. This means that the innovation that happen in India maybe doesn’t got the recognition that it deserves. Hopefully when people see this speech they will understand that India is a country full of innovation and that it got the credit it deserves.

Talk to you soon

Karsten

What’s your budget?

Hi Everyone

One interesting thing about living in two different cultures is to try to compare them. What are the similarities and the differences between them? When I lived in Mumbai I did a lot of such comparisons with foreign friends. All of us wanted to dive into the Indian culture and to really understand it.

This is something that is important from a business point of view. If you read stories about why multicultural projects fail misunderstandings due to culture is often pointed to as one main reason.

So, since I work in multicultural projects, this is off course important for me. But I have also taken a personal interest of this and read a number of books by gurus at this area like Hofstede, Hall, Trompenaars, Messner and so on. But still I feel a bit puzzled about this and struggle to point into what exactly are the differences.

Last week I came across a post on a Facebook group for expats in Mumbai that really got me to think. A foreign girl had posted there. She said that her sister was coming to visit and asked about the price for a driver with car that could take them around Mumbai for half a day. The answer (written exactly in this way) was the following: “and wht budget u rlkng forwh do u wnt it”. Ok. I do understand that some people write very much in shortenings when they write on Facebook and such. That’s not my main point here. The main point is the question that is used to answer a question: “What’s your budget?” When I read this, it really strikes me that this is a phrase I used to hear quite often in India. If someone came to Oslo and wanted to rent a 2 BHK in a particular area, the agent would straight away say that the going rate in the area would be this or this. In India (and in many other countries) this is quite different. People will always ask you (the buyer) what you are ready to pay for it. And the price will depend on your answer. The idea of a fixed price just does not exist.

Two more examples at the same; I once, and hardly more than that went shopping with an Indian friend of mine. We went to Lifestyle in R City Mall, where they have fixed prices on all their items. But still she started to haggle! The staff seemed uncomfortable with this shroud girl, and I really felt embarrassed. But she managed to get some discounts and was clearly proud of that. The other story is about some Norwegians who visited Mumbai. Somehow they managed to get out from the hotel and into some different area. They then had to take an auto back. The meter read 2.80. Everyone who has stayed for some time in Mumbai knows that they should have paid INR 37 (see conversion app). They thought that they should have paid INR 280! They told me that they wanted to be nice to the driver and gave him 300. And they also told me that he smiled and seemed to be quite happy with this. Off course he was! They had paid almost 10 times the “fixed price”.

Meter down

Did the driver cheated on them? Well, most people might say so. But if they wanted to pay 300 rupees for such a trip, why not? Again; what’s your budget? The price will totally depend on the buyer’s budget and what he is willing to pay for the service or goods that he’s buying. This is something I have reflected of many times. Is it really ok that things are like this? Well. Maybe. It just changes the rules for a transaction a bit. In Norway we have very strict laws that protect the buyer. It might be that India does have some of the same kind of laws. But they are surely not followed everywhere.

My main point here is that when you deal with other countries you have to understand how business is done in these countries. What are the KPI’s to the person you deal with? Does he or she really understand your situation? In a book I read it says that in Japanese there are 28 different ways to use the word “yes” to say “no”. Will I as a Norwegian understand this? Probably not. At least not initially. Experience from a foreign culture is the key here!

Talk to you soon!

Karsten

A – Z of India 2012

Hi Everyone

With 2012 about to finish now, I decided to do a small A- Z of my experiences from India for 2012. Because I’m Norwegian and we have three more letters in our alphabet I did an A-Å actually. Since this is India, and we have a number of different calendars there I have given myself the freedom to choose events also from different years. And if I don’t find any word for the actual letter I have invented a word. That’s just the way it is…

A – Is for Alleppey. If there is any green heaven in India it must be this place. I went there once last year and twice this year and really want to come back again soon.

B – This could be for many things. But I choose B for Bombay Bollocks. A blog written by my very good friend Richard. Old chap; you really deserve a letter, but R is occupied so it had to be this one. Wishing you all the best for your new adventures in Goa. Ideally B should also be for Bollywood. According to Lonely Planet and other guides it is very easy to get a small background role in a movie if you are white and just show up in Mumbai. For me, after two years, it has still not happened. Maybe I will end up as a Bombay struggler?

C – Again the options are many. C is surely for Chai, the tea that everyone in India drinks. And it’s also for cricket. And talking about cricket, sorry all friends in Mumbai, C will always be for Chennai. Whistle podu with pride!

D – This should have been for Durga Pooja, the biggest festival of Western Bengal. But this year I was not in India during that festival, so I guess it has to be for Durgapur instead. Durgapur is the place where we went for the last of my four wedding ceremonies (see also W for wedding) and it was a fantastic place.

E – Is for Expatliv. That’s the name of Elis blog (another E there…) and also the kind of life I have lived for the last two years. Expat means someone living outside his/hers own society. Some people hate it, some people love it. I’m surely part of the second group. My two years in India have been filled with a lot of nice and interesting experiences.

F- This is an easy one; F for Friends! You know who you are and what you all mean for me.

G- Here I choose Garba. A traditional Indian dance that I really like. I still remember back in 2010 when my neighbors danced this and I got invited to my first local festival. G could also be for Goa.

H –This is for Hashing. When I first wrote a blog post about it people asked me if hash is actually legal in Norway! Ehhhrm. No. Not really. But it is not that kind of hash either. Bombay Hash Harriers is a group of people who gather together and run, and well, drink beer (see Ø for øl). I have made a lot of friends in that society.

I – here I choose an easy option. I is for India. The country where I have lived & loved for two years. Period.

J – Ehhm. Uhhm. Somehow I struggled a bit with this. I thought about Jainism or Jodhpur, but that was all things that happened more in 2011, so I ended up with Japanese. Another language that I know nothing about, but have been quite used to hear in Mumbai (see also L for Language confusion)

K – Kolkata for sure! Easy pick. As I said in my initial blog post about Kolkata, that is what I feel is the absolutely real India. And when coming there it didn’t disappoint me. I really want to go back there some time.

L – Language confusion. No jaar maaan. It’s not so bode simple to speak in India, boss. Ohh yeah. You have probably heard about Hinglish. The kind of English people speak in India. For me not being a native English speaker it is all wrong to try to make fun of how the Indians are speaking their English. But it is surely different from the way we speak it in Norway! And it has lead to a lot of confusions. Having got a lot of friends (see F) from different countries, I have ended up speaking a few words in a number of languages and mixing it all together in a way that I hardly know what language I speak anymore!

M – Marathon. Am I proud of this? Yes, for sure. I did two marathons in two weeks in two continents! Ok, we didn’t really run 42 kilometers, but well. Mumbai Marathon was more for charity than anything else the way we did it. Thanks a lot to Chintan, Kiran and everyone else at WeKare (sorry, W is taken) who put this together. And this quickly leads me to…

N –for Nanhi Kali. And this is when I get teary when I write. One of the reasons I went to India in the first place was to try to do more for that organization. And so many things we have achieved together! I honestly don’t know how many times I have visited Nanhi Kali homes, but every time it is just fantastic! Thanks a lot to Sheetal who runs this, everyone at Naandi and Nanhi Kali foundation. And a huge thank to Fiona and James who keep up the good work at Capgemini.

O – This is the only one where I choose something that is related to work. The reason why I came to India in the first place is Offshoring. But O is also O Saya, the Slumdog Millionaire hit that still is in my ears and reminds me of India.

P – This should have been for the camel fair in Puskhar. Sadly I missed that one. Some of my friends went there, and I guess I have to try again next year. So P is rather for Pune. Thanks to Pearl, Konrad and little Beth who have always been my hosts when I go there. I have really started to like the city and the area around it. P can also be for Powai, my home in India.

Q- This is for Quick. Something the service in Indian rarely is. Only exception is maybe Flipkart.com, who have delivered books to me on (or before) time every time I have ordered.

R – I can think about a number of things for R. But with the latest incident in Delhi it has to be for Rape. Sadly.

S – Self-drive! Getting my own car in Mumbai and be able to travel around wherever I wanted in Mumbai gave me a freedom that I didn’t had before. People still think I’m crazy when I tell them that I drive around in Mumbai, but I still love it!

T – Tiger! Ok. This happened in 2011, and somehow our planned tiger trip this summer didn’t happen. But for me it is still something I will always remember as very much part of India. Thanks to Del and the others who joined for that trip.

U – This is a funny one; U is for Urdu! No. I know nothing about (see J or L). But one of my colleagues actually told me that I speak Hindi with an Urdu accent! Well, I have no idea, so I can’t really disagree. Thanks a lot Anupama & Ayan for all the nice chats we have had. In Urdu, Bengali, Danish or any other language…

V – Varanasi. A must see for everyone who goes to India!

W- Finally! After having lived two years without being in any Wedding, I got to four wedding parties in six days in two states! Thanks a lot for the couples Shazneen & Erick and Abhisek & Puspita who invited me. Thanks a lot also to Orie, Elisabetta, Pearl and Konrad who joined me for these memorable events.

X- Is for Draw. Cheating you say? No. Back in the old days in Norway, when you were betting on a football match you filled 1 for home 2 for away and yes, x for a draw. So this is for the recent cricket match where England honestly trashed India. If I remember correct, England scored 600 and something, India 300 and something. And then, because it got a little bit dark or the players were thirsty and wanted some tea (see C for Chai) or something else, they stopped the match and declared it a draw. Stupid game…

Y – Young. India does have a very young generation that makes the future looking good for the country. Keep it up and make it count!

Z- Zliip. I’m sure the young Indians will use this word for sleep (see L for language confusion). Anyway. Sleep is something you hardly have time for in Mumbai….

Æ – Ærlig. Norwegian word. Meaning honestly. I have tried to always be honest. Both while writing this blog and in other situations. If I don’t succeed, sorry.

Ø – Øl Another Norwegian word. Most of you probably know that this means beer. I have been in Indian news twice, as far as I know. Once at TV for the Mumbai Marathon. Once in the newspaper for the Hashing. The title of the article was Blast with beer. Hmmm. Not sure if I liked that. But anyway; thanks a lot Libertad for being in the picture with me. You made it look good. And thanks a lot to Alok who clicked the photo.

Å – Åpen – Being open. In order to survive in India, you really have to be open to new experiences and impressions. Everything can happen in India…

Talk to you soon!

Karsten

Challenges in outsourcing to India

Hi Everyone

During the weekend I came across an article named Bad Business outsourcing to India. It is written by SINTEF which is the largest independent research organization in Scandinavia.

As I have worked quite a lot with exactly outsourcing I found the article quite interesting and wanted to share it with you. Is there anyone else here who have the same experience, or another experience? Please do let me know.

Another report that is worth sharing is written by SIMULA, which is another Norwegian research organization. You can find the report here. However, it is in Norwegian, so not too easy to read for non-Norwegians.

Talk to you soon!

Karsten

A new telecom giant in India?

Hi Everyone

Today it was reported in the Norwegian news (yes, in Norwegian I said!) that Telenor and Tata discuss to work together in the Indian mobile market. This is based on news from Bloomberg yesterday. Let me be clear that I have no connection to neither Telenor, Tata Teleservices nor NTT DoCoMo, so everything I write here is based on reports in the media and eventual my speculations…

Tata DOCOMO is today owned by Tata Teleservices (74 %) and NTT DoCoMo (26 %). Telenor is today part owner of Uninor, which it owns together with then Indian company Unitech. I think it is fair to say that this relationship has not been without its hiccups. Unitech are among the companies that is heavily involved in the 2G scam.

From the Bloomberg article it is not certain how the cooperation between Telenor and Tata Teleservices will be outlined. Some rumors in the market say that NTT DoCoMo are interested in increasing their share in the company. This is in strong contradiction to the fact that Tata Teleservices do have a buyout clause that they can use in 2014 to buy out their Japanese partner. One option is the off course that Telenor buy the 26 % that today is owned by NTT DoCoMo. Another possibility is that Telenor does by some shares from Tata Teleservices and that there will be three partners in Tata DOCOMO. What that will happen with Uninor and Telenors collaboration with Unitech is also very unclear. What is clear is that a merger between these two companies will lead to the fourth largest mobile company in India (After Vodafone, Airtel and Reliance).

So will Telenor be better suited in working with Tata than with Unitech? That off course remains to be seen. But what is clear is that it will then work with a more established telecom operator. Tata is off course on e of the absolute biggest business houses in India. And Telenor do have a quite good track record with most of its investments all over the world. It is surely an interesting prospect…

Talk to you soon!

Karsten

Mobile money

Hi Everyone

After having written a few posts that have given me some comments that I’m biased towards India and trying to think negative, I’m now back with a post that I think is more about hope or possibilities.

The background for this post is an article I read in The Economist about mobile money. Ok. Fine. I agree that this article is mostly about what’s happening in Kenya and not about India. But I think that what is written in the article is really interesting and also highly relevant for India. India is off course a vast country, and at the countryside the availability of banks and ATM’s are probably not that great. I’m not biased now am I? Just trying to tell the fact. And off course India have a huge young population that lives and works in the cities. If I’m correct, a lot of them send money home to their families in the villages. Honestly, I don’t know how this most often happen. Most probably they don’t take a lot of cash with them when they go home. Do they use banks? I know that for example Filipinos living in Norway uses companies like Western Union, but I haven’t seen many Western Union offices in rural areas of India.

Why not use your mobile phone instead? Most people in cities in India today have a cell phone, or maybe even more than one. And probably most people at the countryside also. Using this to transfer money sounds like a fantastic idea to me!

According to Wikipedia there are a few of such initiatives in India already. One of them is actually a something that seems like a joint venture between the phone company I use in India and the bank I use there. This is cool! I would absolutely like to apply for this! There seems to be at least one Indian company that provides a solution for this, money-on-mobile. But when I log into their home page and try to download the application, I only get a message saying Coming Soon………. Can anyone please update me on when that will happen?

Is this something that can be developed by some IT-companies together with NGO’s? India do have some of the most brilliant IT-companies in the world. Can and will they take a lead here? Or is this a potential market for some startups?

Talk to you soon!

Karsten

Love or hate the IPL

Hi everyone

Some time back, I suggested that I might should outsource my blogging. One of my very good friends in Mumbai, Sarang, then very gently said that he would like to write an article about IPL, and here you have it:

“What we call a mind is nothing but a heap or collection of different perceptions, united together by certain relations and supposed, though falsely, to be endowed with a perfect simplicity and identity.” David Hume, in his ‘A Treatise of Human Nature’ has said, and I do agree. Human mind is an amazingly complex structure which stores a collection of different perceptions, sometimes exactly contradictory to each other, at the same time, in the same location. Moreover, it is notoriously fast in processing and bringing forth such contrasting perceptions in a flash of a moment, dissecting one’s self into two separate personalities with contrasting thought processes imbibed into one another.

Ever since the inception of the sports entertainment extravaganza, the mighty IPL (Indian Premier League), in to the game of world cricket, I have also experienced this extraordinarily singular anomaly of the human mind. There’s always a fight within, as to whether the IPL is beneficial for the growth of the global sport or a disaster, whether the IPL is a total loss of hard-earned public money or the most effective way of converting black money in the market into a white one, whether it is being used as a platform by the newcomers and strugglers to get in to the national team or just a medium of making astounding sum overnight, whether I hate it or love it, and most importantly, whether it deserves abomination or a due respect for what it is, be it cricket, another sport, an entertainment, or even a joke.

‘One me’ hates the IPL like anything. For it, the IPL is just a trash. Everything related to the IPL is crass. The owners and big wigs of the teams whose knowledge of the sport is as good as Kapil Dev’s knowledge of classical singing, the auctions where players are ‘sold out’ and ‘bought out’ for an exorbitant amount of money as in the horse trading, the opening and closing ceremonies which are mostly an embarrassment watching together with family (and more so when you have an elder at home who happens to be a passionate cricketer of his times, watching in amusement, the risqué that’s telecast on a cricket ground), the fact that the star players make themselves available for the full tournament straight out of the hospital bed, and the retired ones who rise like a phoenix from the ashes (read: deathbed of their careers) once in a year exactly at this time of year to refill their bank balance, the presence of Bollywood fraternities in the presentation ceremonies, and on the cricket ground performing gags and giggling around with the female anchors, actors and actresses promoting their soon-to-be-flop movies during the ‘extra innings T20’, the clad dressed cheerleaders, post-match parties, and finally the media and advertisement house’s role in creating a hype and mass hysteria around this whole package, it’s all crass. It’s not a sport, but a mere shameless show of the powerful, money minded, profit mongering business houses, advertisement big shots and page3 celebrities of Bollywood.

‘One me’ also believes strongly that the current state of the Indian cricket team which has been thrashed left and right by the English and the Aussies recently in all forms of the game, is due to the IPL and the T20. He also believes that the test cricket which is considerably the highest form of cricket, is in dire straits with the promotion of the IPL and such tournaments. It feels that the commercialization of cricket due to the IPL has not only put immense strain on the very basic nature and the building block of this sport, but also taken the sheen out of the game, and the quality, passion and intensity with which it is ought to have been played.

The ‘Other me’ has a contrasting view of the IPL. Yes, the other me indeed loves and respect IPL for what it is. A perfect blend of sport and entertainment for the viewers, total cost of ownership and the return on investment for the owners, talent and opportunity for the players, dreams for the young and survival for the retired legends of the game, and most importantly, a revenue generating model which not only establishes India firmly as the economic superpower in world cricket, but also generates tremendous business opportunities for small time entrepreneurs and employment to a great deal of poor Indian citizens. This other me, asks the one me, to think for a moment, about that particular snacks vendor standing in the hot sun outside Wankhede stadium in Mumbai, selling his stuff and making 100 times more money on the match day than a normal routine day to earn the sum which might be used to fund his son’s education or his daughter’s marriage. This other me, also asks the one me, to think about that construction labour, who, after a day-long hectic work at the site, comes home and gets glued to the TV catching up with the excitement and the buzz, rooting for his home team and cheering for his beloved players, temporarily forgetting the hardships of his life enjoying the action on that black and white veteran idiot box.

And when it comes to the quality and worthiness of the sport itself, my ‘other me’ also argues with my ‘one me’ to think of the very basic nature of the sport, when I was first introduced to cricket during my childhood. What’s the very basic nature of this sport, I thought, recollecting my initial stints when all I knew was that the bowler will bowl, and I have to see the ball and try to hit it out of the boundary lines either grounded or in the air. The sophistication of taking singles, doubles, rotating the strikes, planning strategies etc. came much later in the cycle as we grew older and became more mature in the knowledge of the sport. Similarly, as a bowler, all I knew was to get one of the three wickets of the batsman by making him blindfolded with either the spin or the pace. The very basic nature of the game doesn’t change. It has never changed. It’s our legends in the sport who have changed it over a period of time which has been accepted and adapted to, widely, and yet, we are afraid of the recent change that’s called IPL and the T20.

And then my ‘other me’ also asks very intriguing questions to which my ‘one me’ has no real answers apart from the hypocritical ones.

Would Sehwag’s upper cut as an answer to Shaun Tait’s extreme pace differ in quality when he hits it in an IPL match than the same shot played in the test match? Would Dale Steyn be a treat to watch when he bowls the scorcher of a spell in a test cricket than the one he bowled in an IPL match few days back? Can some young talent’s confidence boost and experience gained be measured in sums when he plays with the likes of Dada, Tendulkar, Dravid, Vettori, Muralitharan, Steyn, Gilli, Peterson, Gayle etc. and trains under the watchful eyes of Donald, Rhodes, Lehmann, Akram, Bayliss, Upton, Leipus etc.? Is 30 minutes of a carnage less significant and trivial than two sessions of stolid defence? What difference it makes to the passionate lover of the game when a diving Suresh Raina picks a blinder with one hand to dismiss a tail ender in an IPL match versus the similar act of brilliance by him to dismiss Mahela Jayawardhane in CB series?

My ‘other me’ reminds me every now and then the butterflies I have in my stomach when I go to bat for my organization inside Microsoft in a friendly cricket match against another team in the same organization where more than half are my acquaintances, and no money, no audience pressure, or a win loss prestige is at stake. It reminds me to respect the players who still have to work hard to be able to get picked up the next season, and to live up to the viewer’s expectations, not to forget the owner’s as well. Also, it is very easy to comment on them sitting here writing loads and loads of articles, but even with the sum involved, it is not an easy task to just be able to play for the sake of money, and not for performance when almost every other person in your own team and the opposition is a big star and the world is looking after your performances in relative terms to not only those who are established but also with those who are yet to make a mark. Even if one assumes that these players are money minded, passionless lot when it comes to IPL, they still have to work hard and perform, to make sure they get picked up for a better sum next year, and one must respect them for what they do.

And lastly, my ‘other me’ reminds my ‘one me’ about paying my taxes judiciously when it talks about the owners and the players being money minded, commercialized profit mongers, for it doesn’t make me any different than them when I save one single rupee unethically by not paying to the government and utilizing it for my personal reasons howsoever convenient it may seem. And just when I question the owner’s decisions which are taken out of the commercial reasons and not cricket, it asks me to introspect why I backed off the deal which offered me lesser price for one of my goods and sold it to the one who offered a li’l bit more. And believe me, my ‘one me’ has no answers to any of these. To conclude with, my ‘other one’ often ends the fight with the popular saying,

‘All truth passes through three stages: First, it is ridiculed; second, it is violently opposed; and third, it is accepted as self-evident.’

Sarang also have his own blog, and I would highly recommend that you take a look at it. He writes quite well, and has some interesting observations.

Talk to you soon!

Karsten